Hotels want guests to feel at home – but some go it too far, according to the Hotels.com survey.
. questionnaire The results, published by Expedia in March, showed that the most wrinkling behavior was walking barefoot, and 94% of respondents considered it inappropriate.
According to the survey at the pool at the hotel in the lobby (92%), and then public shows of feelings in the pool (86%).
Some hotels deal with these behaviors, providing subtle tips instead of a hard approach.
“I think that customers will follow the main, if you and your employees respect (i) discreet,” said Reem Arbid, co-founder of Blue Door Kitchen & Inn.
She said that guests who speak loudly on their phones are another common problem. She said that employees can kindly ask guests for a phone elsewhere, but “the reaction is not always positive.”
She said that gently signaling hotel protocols can encourage guests to more memory, citing, for example, staff speaking quietly.
A subtle approach can also work with other forms of improper behavior, such as wearing the wrong outfit that can turn off other guests.
“For a high-class retreat, appearing in pajamas or barefoot around common spaces, may be a lack of respect,” said Ariel Barrionuevo, managing director of La Coralina Island House in Panama.
To solve these problems, some hotels contain labels in e-mails before arrival or during the check-in process.
However, for some, barefoot walking is more about safety than Decorum, said Aidan O'Sullivan, general director of Kilkea Castle, a resort and golf club in Ireland.
Shirts and shoes are required in all local restaurants, and the hotel encourages guests to clothing in public parts of the castle. Although some may not be properly dressed after a visit to swimming or SPA, “this is not the norm,” he said.
Nevertheless, the 18-hole golf course of the hotel still forces the more severe rules of clothing on the green and forbids shirts and tracksuits without collage, said O'Sullivan.
More burning problems
Others in the industry, however, say that they are taking a more modern approach to luxurious standards.
“Regardless of whether they are PJ at breakfast, puppies in beds or children like a swimming pool – we welcome it all,” said Jagger himself, managing director of Maybourne Beverly Hills.
Instead, the hotel treats “respect for the safety and privacy of other guests and our team,” he said.
Mary d'Argenis-harnandez, founder of the Hospitality Training Company MDA Hospitality Solutions, said that the strict rules of clothing are not as common as they used to be. For her bad behavior – such as public explosions addressed to employees or other guests – is a bigger problem, she said.
“These situations that are sometimes uneven are more disturbing for those who work in the industry,” she said, noting that team members are trained in the field of such situations, by transferring the confusion to a private area.
When disturbing behavior occurs in luxury real estate, the staff could be marked “funny police” simply for performing their work, said Cassandra Wheeler, who was a supervisor of guest services at the Hilton Hotel.
“We would just laugh, we would smile and tell them to have a great day,” she said. “The conference participants emphasizing and local weekends sometimes treated us as personal servants.”
Another problem emphasized in the survey are guests who guides of the saliva pool. About 60% of respondents say that they do not agree with travelers who do this, causing some hotels to bring this behavior in the bud.
Marriott's Maui Ocean Club – Lahaina & Napili Towers only allows guests to reserve one additional chair, according to the press message of Expedia in the survey. He added that St. George Beach Hotel & Spa Resort in Cyprus simply assigned sunbeds to guests.