On Monday, Uber has released a new set of functions that could remove friction for people with service animals. Now the company allows handlers to automatically notify drivers that they travel with a service animal.
IN Blog postChris Yong, Uber products, wrote that he “joined Uber with the only mission: to help expand the availability in Rideshare, including those who relied on service animals.” He says that he and other blind travelers often inform drivers in advance to inform them of their service animals. Today's new functions can automate this for them if they choose.
Drivers who consider the rejection of attractions will have to think twice, and then some. If the driver requests the cancellation after studying an official animal, Uber will automatically send a reminder in the application that this is not only against not only The policy of the company but also the law. Uber says that drivers refuse to travel with service animals, “they can forever lose access to the platform.”
Passengers who choose new functions will automatically receive a message after the driver’s cancellation, asking what happened and offering additional support. Those who do not use this function can contact the company through the application or by phone.
Riders can configure this function through the Uber application. Go to Account> Settings> AvailabilityAnd click Service animalThen it will encourage you to fill out the form of acceptability and choose which parts of the functions (for example, notification of the driver in advance) you want to turn on.