Meta is reportedly working on a software update issue that was causing some Quest 2, Quest 3 and Quest 3S headsets to lock up, the company says. announced. The company was originally upset customers not only by releasing the faulty update, but also by telling affected customers that they would not be fixing the problem as the headsets were not covered under warranty as Edge reported.
Meta now appears to be addressing the issue, saying it is working on a fix “for all users” and that support has “new directions to support users.” Some buyers said Reddit that they received confirmation via email that the company would provide post-warranty service due to their error.
“We have identified a software update issue that is causing some Quest 2/3/3S headsets to become unresponsive and unable to launch correctly,” Meta writes in its help center. “We are actively working to resolve this issue for all users, but in most cases you can now use your device normally. If your device is still not responding, we're here to help. If you have a Quest 3S, click the button below to proceed to the next steps. Quest 2 or 3 users, please contact us for support.”
The issue began on December 6th when Meta reported that software updates were affecting Quest 3S devices at the time. The update includes features like virtual desktop, faster hand tracking, easier pairing with Windows 11 PCs, and more.
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