Lifetime means life. Except when it doesn't. It is a dilemma for some VPNSecure clients whose subscriptions for life were canceled by new owners of Vpn Provider – without clients to be informed in advance that subscriptions will be completed.
The Reddit user has published a Copy of message They said they had received from the new VPNSecure owner. In that message, the company tells customers that it does not know about the deals of life when he bought the company in May 2023.
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In its E -Mail to customers, VPNSecure stressed the situation regarding life contracts. The e-mail is said that the owner bought “the technology, domain and database of customer-but not obligations. The previous owner did not reveal that thousands of life contracts (Ltds) were sold through platforms like Stacksocial”.
According to the E -Da, the company deactivated accounts that were asleep for six months or more, and later canceled all life contracts since April 28.
In E -Earth, VPNSecure said its “resources were tightened by these LTD accounts” that “did not provide sustainable income to help us improve and maintain the service”.
Representative for VPNSecure did not respond immediately to the commentary request.
Customers are not satisfied
Several mph clients weighed with angry comments about TrustPilot.
“A few years ago I bought a” life “subscription,” one person wrote. “The terrible new owners enter and cancel everything that ignorance claims. Either they are idiots or they are fraudsters – not sure what's worse.”
In response to customer reactions, VPNSecure offers reduced new subscriptions to clients whose life deals have been canceled. They can pay $ 1.87 a month (instead of $ 9.95), $ 19 a year (instead of $ 79.92), or $ 55 for three years (instead of $ 107.64). The deals are available until May 31, according to E -Do posted on Reddit.