On Friday, Bluesky published its Audit report for the previous year; Notice the massive growth the social network has experienced in 2024 and how it affects the workload of its Trust & Safety team. disrupting accounts or posts; Most of the reports come from users complaining about being cheated or intolerant – a problem that has plagued Bluesky as Bluesky has grown. Widespread protests Sometimes on individual regulatory decisions
The company's report shows why it did or did not take action. individual including users; Most blocked list.
The company added over 23 million users by 2024 as Bluesky became a new destination for former Twitter/X users. throughout the year The social network has benefited from several changes in X, including the decision to change. How blocking works and training AI on user data. Other users X left after the results of the US presidential election.It's based on how X owner Elon Musk's politics have come to dominate the platform. The app grew users while X was there. Temporarily banned in Brazil. Back in September.
To meet the demand created by this growth, Bluesky said it has grown its moderator team to roughly 100 moderators and continues to hire. The company has also started offering psychological counseling to team members to help them with the difficult work of constantly being exposed to graphic content. (An area we hope will one day be handled by AI because humans aren't built to handle this type of work.)
Grand total, There were 6.48 million reports for Bluesky's analytics service, a 17-fold increase from 2023, when there were only 358,000 reports.
Starting this year, Bluesky will begin accepting reports directly from its app. Like X This will allow users to track activities and updates more easily. Later on, It will also support in-app appeals.
In August, when Brazilian users joined Bluesky, the company was peaking at 50,000 reports per day. This left a backlog in handling verification reports and required Bluesky to employ Portuguese-speaking staff, including through a contract vendor.
In addition, Although Bluesky sometimes leads to false positives, it also automates types of reports that are better than spam to help deal with the influx. Still, Automation reduced processing time to “seconds” for “high certainty” accounts. Before automation, Most reports were handled within 40 minutes. Now, If the initial decision is not always handled. Human reviewers are on-site to address false positives and appeals.
4.57% of its active users (1.19 million) made at least one moderation report in 2024, down from 5.6% in 2023. Most of these reports – 3.5 million – are for individual posts. Account profiles have been reported 47,000 times for a profile picture or banner photo. Listings have been reported 45,000 times. DMs were reported 17,700 times; Feeds and Starter Packs received 5,300 and 1,900 reports respectively.
Most of the reports were of anti-social behavior like cheating and harassment—a signal from Bluesky users that they would like to see a less toxic social network compared to X.
Other reports are for the following categories; Bluesky said.
- Misleading content (impersonation, misinformation or false claims about identity or affiliation): 1.20 million
- Spam (excessive mentions, replies or repetitive content): 1.40 million
- Unsolicited sexual content (indecent or adult content not properly labeled): 630,000
- Illegal or emergency issues (violations of law or Bluesky's Terms of Service) – 933,000
- Other (problems that do not fit into the above categories): 726,000
The company also offered an update to its tagging service, which includes tags added to posts and accounts. Human taggers added 55,422 “sexually charged” labels, followed by 22,412 “raunchy” labels. “Spam” index 13,201;
By 2024, 93,076 users had submitted a total of 205,000 appeals against Bluesky's regulatory decision.
There were also 66,308 account removals from moderators and 35,842 automatic account deletions. Bluesky is law enforcement; It also included 238 requests from governments and legal firms. The company responded to 182 of these and complied with 146 of them. Most of the requests are from Germany. United States Law enforcement requests from Brazil and Japan, he said.
Bluesky's full report also covers other types of issues, including trademark and copyright claims and child safety/CSAM reports. It noted that the company has submitted 1,154 verified CSAM reports to the National Center for Missing & Exploited Children (NCMEC).