SOEM Compania use new generation technology, such as robotics in their warehouses.
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In a world where speed and convenience are the most important for customers, logistics suppliers turn to new technologies, such as artificial intelligence and robotics to remain competitive.
The international logistics company DHL uses robotics “very wide” in its warehouses, said Javier Bilbao Uzquano, CEO APAC DHL Supply Chain.
“He doesn't replace it,” he supplements people in the way we act, “said Uzquano Julia Boorstin from CNBC Will coincide live in Singapore on Thursday. “There are tasks … earlier, who were undertaken by heavy people, are very repetitive and they are transferred to these robots.”
Uzquano adds that pallets or unloading containers, as well as many other parts of the company's storage processes.
“We see that autonomous possibilities are becoming more and more accessible, allowing these robots to navigate their own warehouse,” he said. “You don't need gadgets to be present in the warehouse, to be able to follow where they are moving … Where are thermal maps, (i) where you have bottlenecks.”
“The power of robotics gives us flexibility,” said Uzquano, especially around “peaks that happen … On Black Friday or cybernetic Monday or all these events – they rise so quickly that it is very difficult to force people to understand this process to know how to react.”
“Robotics helps us in this … because they know how to do it from the very beginning,” he added.
And in food supply
Talabat from Dubai Talabat based in Dubai is working on developing its abilities of artificial intelligence. The company focuses primarily on the use of predictive skills of technologies to convince more customers to order on its platform, said the general director of Tomaso Rodriguez on Thursday at Converge Live, a two -day CNBC event at Jewel Changi airport.
“The vast majority of customers who open our application every day do not order for any reason,” said Rodriguez. “Now, thanks to artificial intelligence, you can go very deeply to a lonely person and know exactly what this person is more likely or not … And in fact he is just focused.”
Tomaso Rodriguez from Talabat (Middle) and DHL Javier Bilbao (on the right) discuss the use of new technologies in the supply chain with Julia Boorstin from CNBC at Converge Live in Singapore on March 13, 2025.
He said that it allowed the company to give better recommendations to potential customers and manage users with “appropriate offers” or other encouragements.
Rodriguez said that the company also experiments with the use of drones and robots for deliveries, but local restrictions can be a road block.
Both methods also require customer effort to pick up objects while people can deliver food straight to the customer's door.
“It's a bit early,” said Rodriguez. “I think (I think) that interpersonal interaction is still very important and will not be replaced for a long time.”