The American customer satisfaction index published its annual research based on over 25,000 interviews with clients, revealing how we really feel about our online service providers. The good news for ISPs – things are going. Overall, ISPs scored 71 on the ACSI scale of 100 points-up to three points over 2023 and the highest result after ACSI began measuring ISPs in 2013. Not so good news? Internet service providers are still ranked at the bottom of the index, just before subscription TV services, but under particularly unpopular industries, such as airlines, hospitals, US postal services and social media companies.
If you dig into the numbers – and we, since we insert them into Our methodology for reviewing internet providers – They tell a different story. ACSI first broke out clients in fiber categories and non -fiber in 2023, and continued in 2024. Not surprisingly, ISPs offering internet service with fiber, which is faster and more consistent than others Types of Internet -TiesHe achieved significantly higher, noting 76 compared to 68 for non -fiber ISPs. However, only half of US households have access to fiber, According to the Association of Broadband with Fiber. Although national and regional telecommunications continue to expand their range, hair rolling is slow and concentrated in major cities and subway areas.
The ISP with the highest customer satisfaction score is AT&T Fiberthat took out the popular service, Verizon Fiosthat took second place. Fibers of the century of the century (now branded as How much fibers), Border fiber And Google Fiber All tied to third place. These findings are closely aligned with our perspective: Verizon Fios, Google Fiber and AT&T Top of Our The overall list of fiber providersAlthough our recommendations vary in a specific location. After all, we have reviewed online service providers in over 400 cities in the United States.
Americans with an internet fiber service are more satisfied than those using other types of links, based on the latest ACSI data.
CNET revealed that the fibers are more reliable, less susceptible to disorders during the time of use at the top and most importantly, extremely fast for setting up and downloading data. Actually many national ISPs now boast Multi-gigabite plansAnd Zili Fiber has even a 50-gigabite level. I don't know that someone needs a service so fast, but it certainly sounds cool.
Although fiber plans tend to be more expensive than cable internet serviceThe price gap closes. Cable plans on the Internet usually start about $ 25 to $ 30 a month; Fiber plans usually start from approximately $ 50, but can be significantly more expensive. That the fibers generally deliver a lower Price per megabite of other types of relationships.
Among non -fiber providers, T-Mobile home internet And Verizon 5G home internet He took the two top places in the ACSI rankings in 2024 and scored significantly higher than the average internet provider. “The 5G satisfaction results were at the same level with fiber in some regions,” said Forrest Morse, Director of Research at ACSI research, in a press release. Both companies' 5G fixed wireless services They are consistently ranked among the best services in many of the hundreds of cities CNET also assessed them.
The lowest ACSI lender in this year's field was Kinetic from the windmillwhich marked 56 results, an incredible decline of 20% from last year. It is difficult to say exactly why there was such a drop, but the ACSI findings note that the satisfaction of the call center was the lowest ranked area of all ISPs, so it certainly dealt with the bad rank.
Although better than last year, internet providers' satisfaction numbers still live near the bottom of the latest ACSI rank by the industry.
Continuee continue to follow how internet -providers are being made throughout the year, including Ocla's findings of the second half of 2024And Annual exploration of JD POWER. (Ocla is owned by the same parent company as CNET, Ziff Davis.)