Some T-Mobile Customers with older plans yesterday learned that their accounts would notice an increase of $ 5 to start their accounts in April or May. This comes after the company Raised prices last June to other inheritance plans.
According to a memorandum obtained by CNET and written by Jonon Freier, president of the T-Mobile Consumer Group, the affected clients were notified on March 13 to raise the rate. Only those who received notice will notice the increase. Exactly which plans are entered in this action remains in the air.
Freer cites “rising costs over the past few years” as an impetus for price pressure. Other carriers face the same heads on the head as Verizon Last December And this Januaryand AT&T. Last January And June.
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Which inheritance plans do they get rate increase?
Based on T-Mobile's communication with staff, it is not only clear which customers can expect to see $ 5 drawn on their ranks of upcoming statements. If you have received notification by text or email, T-Mobile Updating Plan Prices 5LT The site states that the change comes into force on April 2 and involves several questions at the bottom.
People who subscribe to the current lineup of T-Mobile-go5g plans, GO5G PLUS and GO5G Next-don't see this price change. The increase also does not apply to anyone with a guarantee of company prices or a promotional free line on their account; The memorandum refers to the number of those who are not influenced by the increase as “millions of clients”.
In a Reddit r/tmobile megathreadCustomers are considered what plans they have and whether they have received the notification. (In many cases, people say that their plans seemed to have not been influenced, just to add something like, “Devices: Never mind me, you just got it -the job.”) The plans mentioned include:
- Magenta Max
- T-Mobile one and one selection of Plisimple
- Simple choice
- OnePlus promo plan
- Sprint inheritance plans
Seemingly, contrary to T-Mobile's memorandum, some people report that their free lines also receive a $ 5 collection-but it is offset by a $ 5 loan.
Although T-Mobile says plans with “prices lock” or the “Promise for Agreement” are not affected, some clients have received notification of cost increase. According to the company's most frequently asked questions, the message seems that if you do not like the change, you can leave and T-Mobile will cover some of the costs: “(a) you decide to leave now, we will pay your last month re-collection of the service if you let them know within 60 days.”
Sprint plans were under agreement in some states not to raise rates for a period of five years, which expires on April 1, according to Mobile Phone Report; These new increases take effect on April 2.
This is an increase in the second line in one year
Even the removal of current and free plans from the calculation, the number of affected clients is unknown. Obviously, the increase in last June was not applied to all inheritance plans. Freer says in the memorandum that T-Mobile is completing the initiative began last year.
Freer also says that “no line that has received a prior increase will receive no additional adjustment as part of this initiative.” So if you saw a $ 5 rise in your older plan last year, this change will not be added.
The memorandum notes that some people “who have had product prices, except smartphones, may have an older phone plan.” That would include someone who saw an increase of $ 2 last year on a mobile clock plan, for example. This new price increase will not be added moreover, but $ 5 can be applied to another line of that account.
Even if the rate increase is applied, T-Mobile says that all existing benefits and types of rate plan will remain the same.
In the past, people had the opportunity to contact customer support and return in an attempt by T-Mobile's attempt Move them to newer plans at higher pricesthat ultimately led to the company Walking back that strategy. But this increase, like last year, is automatically added to the affected accounts.